1. Help Center
  2. Social Media Experts & Checkpoints

Your Customer Success Manager

See how your customer success manager helps you throughout your journey


As soon as you get started with Willow, you'll meet your account manager. This person will become your dedicated social media expert: during the onboarding, you will work together to define the ideal strategy and create the content calendar.


Every month, in a 30-minute workshop, your social media expert zooms in on your performance for the previous month and gives you tips on how to improve in the coming months. This way you always stay on track for success on social. Learn more about checkpoints here.

Ad-hoc support

We're always there for you. Got any urgent questions about Willow, social media, or your content? Just open up a chat in the bottom-right corner of your Willow Home, and someone will be right there to answer your question. :)