---
title: Your Customer Success Manager
description: Work with your customer success manager/social media expert to improve your social media output
---

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1. [Help Center](https://support.willow.co/en/knowledge?hsLang=en)
2. [Customer Success](https://support.willow.co/en/knowledge/customer-success?hsLang=en)
3. [Social media coaching](https://support.willow.co/en/knowledge/customer-success?hsLang=en#social-media-coaching)

# Your Customer Success Manager

## See how your customer success manager helps you throughout your journey

### Onboarding

As soon as you get started with Willow, you'll meet your account manager. This person will become your dedicated social media expert: during the onboarding, you will work together to define the ideal strategy and create the content calendar.

### Checkpoints

Every month, your social media expert zooms in on your performance of the previous month and gives you tips on how to improve in the coming months. This way you always stay on track for success on social media. Learn more about checkpoints [here](https://support.willow.co/knowledge/monthly-checkpoints?hsLang=en).

### Ad-hoc support

We're always there for you. Got any urgent questions about Willow, social media, or your content? Just open up a chat in the bottom-right corner of your Willow Home, and someone will be right there to answer your question. :)

- [Account & Billing](https://support.willow.co/en/knowledge/account-billing?hsLang=en)
- [Analytics](https://support.willow.co/en/knowledge/analytics?hsLang=en)
- [Channel Management](https://support.willow.co/en/knowledge/channel-management?hsLang=en#main-content)

    - [Troubleshooting](https://support.willow.co/en/knowledge/channel-management?hsLang=en#troubleshooting)
- [Customer Success](https://support.willow.co/en/knowledge/customer-success?hsLang=en#main-content)

    - [Webinars](https://support.willow.co/en/knowledge/customer-success?hsLang=en#webinars)
    - [Open Office Hours](https://support.willow.co/en/knowledge/customer-success?hsLang=en#open-office-hours)
    - [Social media coaching](https://support.willow.co/en/knowledge/customer-success?hsLang=en#social-media-coaching)
- [Inspiration](https://support.willow.co/en/knowledge/inspiration?hsLang=en#main-content)

    - [Keyword Monitor](https://support.willow.co/en/knowledge/inspiration?hsLang=en#keyword-monitor)
- [Onboarding](https://support.willow.co/en/knowledge/onboarding?hsLang=en)
- [Post Management](https://support.willow.co/en/knowledge/post-management?hsLang=en)

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