Introduction
If you're experiencing frequent disconnections with your X account or facing issues with posting, this guide will assist you in setting up a secure connection moving forward.
Check the connection to Willow
X rarely has issues with connecting accounts. Therefore, if you're having issues we'd suggest ensuring that the connection is visible.
To do this:
- Go to your list of permitted services
- Here, you should see a list of all the services that have access to your profile:
- If Willow is not available in this list, please try making the connection again.
Check that your account is not suspended
Suspended accounts on X are slightly more common than on other platforms.
Accounts that have been previously suspended may also face restrictions when adding integrations, but this is typically not a common problem.
If you've tried both of these solutions but neither helps, please contact your customer success team.